HiFiTracker

Support

Start with the shortest path.

Use the handbook for common questions, Store tools for billing, and email when the issue needs direct support.

Popular guides

Practical app help

These answers use the labels shown in the current production candidate.

Structure a listening systemOpen guide → Add, edit, or delete a sessionOpen guide → Understand remaining-life estimatesOpen guide →

Restore Purchases

Premium access and synced app data follow the same HiFiTracker account across supported iOS and Android devices. Store-level restoration uses the Apple or Google account that made the purchase.

  1. Sign in to the intended HiFiTracker account.
  2. Confirm the device is using the Store account that made the purchase.
  3. Open the app subscription screen and choose Restore Purchases.
  4. If a recent purchase is not found immediately, wait briefly and try again.

If restoration still fails, contact support with the platform and app version. Do not email a receipt containing unnecessary transaction or payment details unless support specifically requests a safe subset.

Manage a subscription

Apple and Google control billing, renewal, cancellation, and refund handling for Store purchases.

Deleting the app or a HiFiTracker account does not cancel a Store subscription.

Account and policy

Control your data

Use the canonical public resources for deletion and policy details.

Delete an account and app dataView instructions → Privacy PolicyRead policy → HiFiTracker TermsRead terms →

Direct support

Email support@hifitracker.app

Write to support@hifitracker.app with the device platform, app version, and a concise description of what happened. Do not send a password or payment-card information.

Because the public address forwards to the support mailbox, replies may come from hifitracker.app@gmail.com.